Terms & Conditions

Solo Brands Europe BV, Geyssendorfferweg 15, Unit DC2, 3088GJ, Rotterdam, Netherlands, KVK number 83392440, VAT NL862856577B01 (“Solo Stove”, “we”, “us”, “our/ours”) sells Solo Stove outdoor products (“Products”) through its website eu.solostove.com, including the respective local domains, as well as other controlled social media pages such as Facebook and Instagram (collectively the “Site”). Please read the following terms and conditions (“Terms”) carefully before purchasing any Product from the Site.

The Terms apply for every agreement between you as a customer (“Customer”, “you”, “your”, “yours”) and Solo Stove for the purchase of our Products concluded through the Site (“Purchase Contract”), provided that you have agreed to be bound by these Terms within the purchase process on the Site.

These Terms are directed towards consumers, i.e. a natural person who purchases our Product/s solely or predominantly for his/her private purposes.

1. CONTRACT CONCLUSION; SAVING THESE TERMS

1. The presentation of our Products on the Site does not constitute a legally binding offer, but merely an invitation for you to order those Products.
2. By concluding the order process on our Site, you submit a binding offer for purchasing your selected Products. The Purchase Contract between you and us will be formed when you receive our formal order confirmation by e-mail (“Order Confirmation”) following Your order made through the Site (“Order”). We will inform you in case we cannot accept your Order.
3. Prior to concluding your Order on the Site, we provide you with the option to check your information and to correct any errors, as once your Order is submitted, we will begin processing it immediately.
4. You can print out or save this version of the Terms using the corresponding functions of your browser or download it as a “pdf” and save it on your device. You will also receive the contractual provisions together with information on the Products and the withdrawal right instruction by e-mail upon your Order Confirmation. We do not store the contractual provisions for you.

2. PRODUCT PRICES, PAYMENT

1. All prices stated on our Site are in EUR, Pounds, or CHF including VAT. The prices apply that are set out on the Site at the time of your Order.
2. If applicable, we will set out delivery charges separately during the order process before you submit your Order.
3. We accept the following payment methods: Credit card (VISA, MasterCard, American Express, Discover), PayPal, Google Pay, Apple Pay, direct bank transfer, iDEAL, Giropay, Sofortüberweisung, SEPA Direct Debit, EPS, Klarna, Bancontact, Carte Bancaire Przelewy24 (P24), Multibanco, Trustly, Post Finance, Blik, Diners, JCB Union Pay. Invoices are due and payable immediately.

3. NO PURCHASE FOR RESALE

This Site is intended for sale of products from Solo Stove directly to consumers. Purchase for resale is strictly prohibited. If Solo Stove has sufficient factual indications to prove that you are involved in purchases for resale it reserves the right to take any action against you, including without limitation, restrict sales to you, cancel your orders, and/or suspend or close your account. If you wish to purchase Solo Stove product for resale please contact Solo Stove.

4. DELIVERY, RETENTION OF TITLE

1. Risk of loss of product shall pass to you upon delivery of the ordered Product from Solo Stove to you. Delivery times vary depending on the product ordered and the delivery location.  For products that are in stock delivery time is 3-5 days after processing or as otherwise noted at the time of checkout. Final delivery time is subject to individual carriers.
2. The delivered Products shall remain our property until complete receipt of your payment and handover to you.

5. WARRANTY

1. Your statutory warranty rights for defects in the Products shall remain unaffected; any claims for damages will be subject to the liability disclaimers set out in these Terms.
2. in addition to and without limiting your statutory warranty rights, we offer you a lifetime guarantee in accordance with the Lifetime Guarantee Policy under the conditions set out on our Site here: 

6. LIMITATION OF LIABILITY

1. Subject to the provisions in Section 6.2, our statutory liability for damages shall be limited as follow

1. we shall be liable only up to the amount of damages as typically foreseeable at the time of entering into the Purchase Contract in respect of damages caused by a slightly negligent breach of a material contractual obligation (
2. we shall not be liable for damages caused by a slightly negligent breach of a non-material contractual obligation.
1. The aforesaid limitation of liability shall not apply to any mandatory statutory liability (in particular to liability under the German Product Liability Act), liability for assuming a specific guarantee or liability for damages caused by wilful misconduct or gross negligence, or any kind of wilfully or negligently caused personal injuries.
2. To the extent our liability is limited or excluded, the same shall apply in respect of any personal liability of our legal representative, employees and vicarious agents.

7. WITHDRAWAL RIGHT

As a consumer you have a right of withdrawal in accordance with the following provisions.

WITHDRAWAL RIGHT INSTRUCTION

RIGHT OF WITHDRWAL

You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party entrusted by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform Solo Stove, Geyssendorfferweg 15, Unit DC2, 3088GJ, Rotterdam, Netherlands, Tel: +31 10 259 0254 e-mail: eu.help@solostove.com by means of a clear statement to Customer Service (via email or our customer service line) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract as long as we have not yet shipped your product to you or received it back from you. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may refuse repayment until we have received the product back or until you have provided proof that you have returned the products, whichever is the earlier.

You must return or hand over the products to us without delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the products before the expiry of the period of fourteen days. 

You shall bear the costs of returning the products.

END OF WITHDRAWAL RIGHT INSTRUCTION

Model Withdrawal Form

(If you wish to cancel the agreement, please complete and return this form.) To: Solo Stove Geyssendorfferweg 15, Unit DC2, 3088GJ, Rotterdam, Netherlands, E-mail address: eu.help@solostove.com.

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following products (*)/the provision of the following service (*)

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer:

Date:

(*) Delete as applicable

8. OUR RIGHTS TO RESCIND FROM THE PURCHASE CONTRACT

We shall be entitled to rescind from the Purchase Contract with you at any time by writing to you in text form if:

you do not make any payment to us when it is due;

we have factual indications at hand to prove that you are a reseller;

within a reasonable time of asking for it, you fail to provide us with information that is necessary for us to deliver the Products, for example, a delivery address; or

We will refund any money you have paid in advance for the Products we have not delivered in case we rescind in accordance with this Section.

9. TERMS REGARDING THE USE OF THE SITE

The Site is not directed to persons under the age of 13. If you are under 13 years of age, please discontinue use of this Site.

You may use the Site without creating an account. By creating an account with Solo Stove, you confirm that the information you have provided is true and not to be used for any ulterior motive or unlawful reason. You may not share your account information with, or allow access to your account by, any third-party. You will be responsible for all activity that occurs under your access credentials.

If it is determined by Solo Stove that you have provided false or misleading information or have violated these Terms, or other abuses have occurred, Solo Stove reserves the right to cancel your account without notice.

When using the Site you are prohibited from:

attempting to interfere with, harm, reverse engineer, steal from, or gain unauthorized access to the Site, user accounts, or the technology and equipment supporting the Site; linking to the Site without permission;

using data mining, robots, or other data gathering devices on or through the Site;

posting incomplete, false, misleading or objectionable information or material;

disclosing personal information about another person;

advertising or marketing non-Solo Stove products on the Site;

using the Site in an illegal way or to commit an illegal act in relation to the Site or that otherwise results in fines, penalties, or other liability to Solo Stove

10. INTELLECTUAL PROPERTY

We grant you a limited non-exclusive license to use the Site for personal use only. All content on the Site, including any images, illustrations, graphics, design, icons, photographs, videos and written and other materials, including the compilation of this Site, is the property of Solo Stove and protected under applicable copyright, trademark, and other intellectual property laws. Any copying, republication, or distribution of this Site and/or its content is prohibited unless done with prior written consent from Solo Stove.

If you post content, including images, to the Site (specifically social media sites), you grant Solo Stove unrestricted, nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute and display such material (including derivative works) throughout the world in any media without providing attribution or obtaining additional consent. Similarly, all suggestions, ideas, notes, concepts, content, artwork, product reviews and other information you may from time to time share with Solo Stove shall be deemed to be Solo Stove’s property. You further agree that Solo Stove and its affiliates are free to use any ideas, concepts, or know-how that you share.

If you believe in good faith that materials posted on the Site infringe your copyright, you may send Solo Stove notification requesting that the material be removed, or access to it blocked. The notice must include the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of the works that have been allegedly infringed;

Identification of the copyrighted work(s) alleged to have been infringed;

Identification of the specific material alleged to be infringing or the subject of infringing activity;

Your name, address, telephone number, and e-mail address (if available);

A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

11. CHOICE OF LAW, VENUE

These Terms and the Purchase Contract will be governed and construed in accordance with the laws of Germany with the exception of the United Nations Convention on the International Sale of Goods (CISG).

As a consumer habitually residing in a EU Member State, you can choose to bring legal proceedings in respect of these Terms in the EU Member State in which you are domiciled or in another EU Member State, but if we bring legal proceedings, we may only do so in the EU Member State in which you are domiciled. As a consumer, if you are habitually residing in the European Union, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as consumer to rely on such mandatory provisions of local law.

12. NOTICES AND COMMUNICATIONS

Except as explicitly stated otherwise and depending on the statutory form requirements of your notice, all notices you send to Solo Stove shall be sent by mail to Solo Stove Attn: Legal, Geyssendorfferweg 15, Unit DC2, 3088GJ, Rotterdam, Netherlands or by e-mail to legal@solostove.com.

13. CONTACT DETAILS, CUSTOMER SUPPORT

Your views are very important to us as we strive to ensure that all our Customers receive the best possible shopping experience. However, if you are unsatisfied with your experience then please contact us under

Tel: +31 10 259 0254

Email: eu.help@solostove.com

Our representatives are available Monday - Friday between 8:30 am and 17:30 pm (CET).

14. PRIVACY

Solo Stove has adopted a separate privacy policy to which you can refer in order to, inter alia, understand which categories of personal data we process for which purposes and your related data subject rights.

15. EU ONLINE DISPUTE RESOLUTION

In addition, in accordance with European law, you are informed that the European Commission's online dispute review platform is also available, which is accessible on the following link:

This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are neither obliged nor willing to participate in online dispute resolution

16. Binding Arbitration Agreement / Class Waiver

(a) Applicability

To the fullest extent allowed by applicable law, you and we agree to submit all Disputes (defined below) between us to individual, binding arbitration pursuant to the provisions in this “Dispute Resolution” Section. A “Dispute” means any dispute, claim, or controversy (except those specifically exempted below) between you and us that in any way relates to or arises from any aspect of our relationship, including, without limitation, your use or attempted use of the Site, your relationship with us, including messaging services, and all matters relating to or arising from these Terms, our Privacy Policy, or any other agreement between you and us, including the validity and enforceability of this agreement to arbitrate, and including any dispute, claim, or controversy that arose prior to the effective date of these Terms. A Dispute shall be subject to binding, individual arbitration regardless of whether it is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory. This includes claims that accrued before you agreed to these Terms. You understand that there is no judge or jury in arbitration and that court review of an arbitration award is limited.

(b) Initial Dispute Resolution

We hope no Dispute ever arises. We are available by phone at 817-900-2664 to address any concerns you may have regarding your use of the Site. Most concerns may be quickly resolved in this manner.

In an effort to accelerate resolution and reduce the cost of any Dispute between us, you and we agree to personally meet and confer telephonically or via videoconference in a good faith effort to resolve informally any Dispute prior to either party initiating a lawsuit or arbitration (“Initial Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference, as will we. The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Initial Dispute Resolution Conference (“Notice”), which shall occur within 60 days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties. The Initial Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party sends a Notice, even if the same law firm or group of law firms represents multiple users in similar cases; unless all parties agree, multiple individuals initiating a Dispute cannot participate in the same Initial Dispute Resolution Conference. If we have a Dispute with you, we will send Notice of that Dispute to your billing address and/or email address you have provided to us. If you have a Dispute with us, you will send Notice to us in writing at the following email address: legal@solostove.com, using the subject line “Initial Dispute Resolution Conference.” Your Notice must be individual to you and must include, as applicable, your name, email address, and your residential address. The Notice also must describe the Dispute, explain the facts of the Dispute as you understand them, and tell us what you want us to do to resolve the problem. A notice of Dispute will not be valid, will not commence the time period for the Initial Dispute Resolution Conference, and will not allow you or us later to initiate a lawsuit or arbitration, unless it contains all of the information required by this paragraph. Engaging in the Initial Dispute Resolution Conference is a mandatory condition precedent and requirement that must be fulfilled before commencing arbitration. If either of us commences an arbitration without having previously provided a valid and compliant Notice, you and we agree that the applicable arbitration provider (or the arbitrator, if one has been appointed) must suspend the arbitration until the party that initiated it participated in an Initial Dispute Resolution Conference after sending Notice as required by this paragraph. If either party violates this Initial Dispute Resolution paragraph, a court of competent jurisdiction has the authority to enjoin the prosecution of the arbitration or court proceeding, and, unless prohibited by law, the arbitration provider shall neither accept nor administer any such arbitration nor assess fees in connection with such arbitration. The statute of limitations and all filing fee deadlines shall be tolled while the parties engage in the Initial Dispute Resolution Conference process required by this paragraph.

(c) Binding Arbitration

If a Dispute cannot be resolved through negotiations during the Initial Dispute Resolution Conference, then either you or we may elect to have the Dispute finally and exclusively resolved by binding arbitration, unless an exception applies as stated below under “Exceptions.” The arbitration will be administered by AAA in accordance with the Consumer Arbitration Rules, including the Mass Arbitration Supplementary Rules (as applicable), (the “AAA Rules”) effective as of the date of the Notice of Dispute, which are available at the AAA website, https://www.adr.org/Rules, as modified by these Terms of Use.  

Arbitration hearings may be conducted by videoconference unless the arbitrator believes an in-person hearing is necessary. In such instances, the location of an arbitration hearing will be decided pursuant to the AAA Rules. 

The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law. The decision of the arbitrator shall be final and binding on you and us, and any award of the arbitrator may be entered in any court of competent jurisdiction.

The arbitrator shall determine the scope and enforceability of this arbitration agreement, including whether a Dispute is subject to arbitration, except as set forth in the “Exceptions” section below. The arbitrator has authority to decide all issues of validity, enforceability or arbitrability, including, but not limited to, where a party raises as a defense that any portion of this agreement is not enforceable, subject to the “Exceptions” section below.

If a lawsuit filed in court includes claims or requests for relief that are arbitrable and claims or requests for relief that are not, you and we agree that any non-arbitrable claims or requests for relief shall be stayed pending the completion of the arbitration of the arbitrable claims or requests for relief.

Your and our right to recover attorneys’ fees, costs and arbitration fees shall be governed by the laws that apply to the parties’ dispute, as well as any applicable arbitration rules.

(d) Class Action and Class Arbitration Waiver

The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action, and the parties expressly waive their right to file a class action or seek relief on a class basis.

Although the parties have agreed that no disputes may proceed as part of a class arbitration, you and we agree that the AAA may consolidate an individual arbitration filed under this Agreement with other individual arbitration(s), at the request of any party, if the arbitrations share any common issues of law or fact. The consolidation issue shall be determined by the arbitrator appointed for the earliest filed arbitration. Any disputes over whether an arbitration claim should be consolidated with others, or which arbitrator shall hear any consolidated matter, shall be resolved by the AAA.

If any court or arbitrator determines that the class action and class arbitration waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

(e) Fees

Each party will be responsible for its arbitration fees as set by AAA. For any arbitration in which your total damage claims, exclusive of attorney fees and expert witness fees, are $5,000.00 or less, the arbitrator may, if you prevail, award your reasonable attorney fees, expert witness fees and costs as part of any award, unless the total damages awarded are less than the amount of a settlement offered by us during the Initial Dispute Resolution Period as outlined above. The arbitrator may also award us our attorney fees, expert witness fees and costs if it is determined that your claim was brought in bad faith, for purposes of harassment, or is patently frivolous.  

If multiple individual arbitration proceedings are consolidated pursuant to the Class Action and Class Arbitration Waiver section above, AAA and the arbitrator shall treat the consolidated proceedings as one arbitration for purposes of assessing AAA fees and the arbitrator’s compensation, and you consent and agree not to object to any reduction or elimination of AAA fees or arbitrator compensation.

(f) Exceptions

Small Claims Court Claims. Notwithstanding the parties' agreement to resolve all disputes through arbitration, either party may seek relief in a small claims court for disputes or claims within the scope of that court's jurisdiction and on an individual (non-class) basis only. If a party initiates an arbitration asserting a claim that falls within the jurisdiction of the small claims court, the other party may, at its discretion, require that the arbitration demand be withdrawn and that the claim be filed in the small claims court.

California Private Attorneys General Act (PAGA) Action. Notwithstanding the parties' agreement to resolve all disputes through arbitration, either party may seek relief in a court of law for a claim arising under California's Private Attorneys General Act.

Intellectual Property, Trade Secret, and Moral Rights Claims. Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may bring an action in state or federal court that only asserts claims for patent infringement or invalidity, copyright infringement, piracy, moral rights violations, trademark infringement, and/or trade secret misappropriation. Such claims are subject to the jurisdiction provisions below.

Computer Fraud and Abuse Act. Notwithstanding the parties’ decision to resolve all disputes through arbitration, either party may bring an action in state or federal court that only asserts claims for violation of the Computer Fraud and Abuse Act, 18 U.S.C. § 1030, and parallel state statutes such as Cal. Penal Code § 502.

(g) 30 Day Right to Opt Out

You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth in sections above by sending written notice of your decision to opt-out to the following address: legal@solostove.com or by fax to 817-796-2905. The notice must be sent within thirty (30) days of registering to use the Site, otherwise you shall be bound to arbitrate disputes in accordance with the terms of those sections. If you opt-out of these arbitration provisions, we also will not be bound by them.

(h) Exclusive Venue for Litigation

To the extent that the arbitration provisions set forth above do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in Texas (except for small claims court actions which may be brought where you reside). The parties expressly consent to exclusive jurisdiction in Texas for any litigation other than small claims court actions.

(i) Choice of Law

These Terms, and your relationship with us, will be governed and construed in accordance with the laws of the State of Texas, without giving effect to any principles of conflicts of law.

17. Notices And Communications

Except as explicitly stated otherwise, all notices you send to Solo Stove shall be sent by mail to Solo Stove Attn: Legal, P.O. Box 726, Grapevine, TX 76099 or by e-mail to legal@solostove.com.

With respect to notices Solo Stove sends to you, you consent to receive notices and other communications by posting notices on the Site, sending you an email at the email address listed in in your account, or mailing a notice to you at your billing address listed in your profile in your account.

18. Privacy

Solo Stove has adopted a separate Privacy Policy that you should refer to in order to understand what information we collect, why, how we use it, and your rights with respect to such information.

19. Updates To These Terms

These Terms may be amended from time to time. If we make a material change to the Terms, we will notify you in advance, such as by posting a notice on our website or sending a message to the email address associated with your accoun