Question 1

What makes Tower unique?

Accepted Answer

The Tower is built with 304 stainless steel, cold-rolled steel, and a high-temperature powder coating for enhanced durability, rust resistance, and protection against deformation. It delivers significantly more heat than traditional patio heaters—72,000+ BTUs with an extended 10-foot heat radius, ensuring consistent and robust warmth. The product design includes reinforced structural components, an optimized pellet hopper with a durable shutoff mechanism, and a user-friendly interface with Open, Half, and Closed settings for precise pellet feed control. Additional features include an ash grate for consistent burns, and an ergonomic handle with seamless door alignment for easier airflow and temperature regulation. It’s got all the bells and whistles to make sure it’s easy to use and keeps everyone warm.

Question 2

Does it smoke?

Accepted Answer

No, the Tower is designed to be smokeless, utilizing advanced airflow and efficient combustion technology to minimize smoke and provide a clean heating experience.

Question 3

What fuel source does Tower use?

Accepted Answer

The Tower exclusively uses wood fuel pellets, which are known for clean and efficient combustion.

Question 4

Does the Tower run on electricity?

Accepted Answer

No, the new Tower operates independently of electricity. Heat is produced solely by burning wood fuel pellets, making it an eco-friendly option.

Question 5

Where can I purchase pellets?

Accepted Answer

You can purchase pellets  here . Be sure to check out our subscription option so that you never run out of Premium Wood Pellets again.

Question 6

What types of pellets are suitable for use in the Tower?

Accepted Answer

The Tower is compatible with most commercially available hardwood and softwood pellets.

Question 7

What is the Tower’s heat radius?

Accepted Answer

The Tower provides a 10-foot heat radius, effectively warming an area of up to 314 square feet. Extreme cold and wind may reduce the feeling of warmth further away from the heater.

Question 8

How often will I need to refill the hopper?

Accepted Answer

A full hopper holds 25 pounds of pellets, providing up to three hours of uninterrupted warmth. Factors like wind, ambient temperature, and pellet type may affect the actual burn time.

Question 9

Will the stainless steel change color with use?

Accepted Answer

Yes, the stainless steel will develop a natural discoloration or patina due to high heat exposure. This is normal and does not affect performance or durability.

Question 10

Can I burn the Tower on a wood deck?

Accepted Answer

It is not recommended to place the Tower on a wooden deck due to its high heat output. Always use it on a non-combustible surfacer or with a heat-resistant mat for safety.

Question 11

Can I burn the Tower on a wood deck?

Accepted Answer

It is not recommended to place the Tower on a wooden deck due to its high heat output. Always use it on a non-combustible surfacer or with a heat-resistant mat for safety.

Question 12

Can I move the Tower while it is burning?

Accepted Answer

No, the Tower should not be moved while it is operating or still hot. Always allow it to cool completely before attempting to move it.

Question 13

Is it safe to touch while it is burning?

Accepted Answer

No, the exterior surfaces of the Tower become extremely hot during operation. Avoid direct contact to prevent burns.

Question 14

Can I leave the Tower outside, uncovered when I’m not using it?

Accepted Answer

While the Tower is constructed with durable stainless steel, prolonged exposure to the elements can lead to wear over time. It is recommended to cover the Tower or store it in a sheltered area when not in use to maintain its longevity.

Question 15

Have more questions?

Accepted Answer

Click here  to view product and safety instructions.

Tower Patio Heater

Features & Benefits