Q: What makes Solo Stove different from other fire pits?

Solo Stove is a smokeless fire pit brand built around patented 360° Signature Airflow™ and secondary burn engineering that re-burns smoke before it leaves the fire. The result is a hotter, cleaner, and more mesmerizing flame with less fuss, less tending, and dramatically less visible smoke than traditional backyard fire pits.

Q: Is Solo Stove’s “smokeless” claim real or just marketing?

“Smokeless” means engineered to significantly reduce visible smoke under normal use, not zero smoke in all conditions. When seasoned hardwood fuel and proper airflow are present, Solo Stove’s double-wall design activates secondary combustion that cuts smoke and odor to a fraction of a conventional pit.

Question 1

What are the Solo Stove deals?

Accepted Answer

Labor Day Sale: 10% Off Fire Pits, Pizza Ovens, Accessories & More!  Buy a Windchill 30 & get a Duel Drink Dock! Buy a Windchill 47 & get a Duel Drink Dock + a Side Table!  Free Mesa Accessory Pack with a Mesa or Terraflame Bowl!

Question 2

What products just newly released?

Accepted Answer

The New Product Lineup Meet the All-New  Infinity Flame in Teak Steel ! From the all-new look of our popular Infinity Flame Propane Fire Pit to the World’s #1 Smokeless Fire Pits, Pizza Ovens, Griddles, Coolers, and more. Upgrade your backyard to create endless nights together.

Question 3

What are the Teak Steel sweepstakes?

Accepted Answer

New Infinity Flame Teak Steel Sweepstakes: First 500 purchasers entered to win a Backyard Makeover

Infinity Flame Teak Steel Launch Sweepstakes Official Rules   NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.  VOID WHERE PROHIBITED BY LAW. ALL DISPUTES WILL BE RESOLVED SOLELY BY BINDING ARBITRATION AND ENTRANTS WAIVE THE ABILITY TO BRING CLAIMS IN A CLASS ACTION FORMAT.    ELIGIBILITY : The Sweepstakes is open only to legal residents of the 50 United States (excluding Rhode Island, New York, and Florida) and the District of Columbia (with restrictions applying where necessary pursuant to applicable law) (the " Eligible Territory ") who are eighteen (18) years of age (except in the case of residents of jurisdictions where the legal age of majority is greater than eighteen (18) years, such legal age of majority) or older at the time of entry and can enter into legally binding contracts under applicable law. Employees, officers, and directors, and their immediate family members (spouse, parent, child, sibling, and their respective spouses, regardless of where they reside) and members of the same household (whether or not related), of Solo Brands, LLC (" Sponsor "), and its parents, affiliated companies, subsidiaries, licensees, distributors, dealers, retailers, printers, advertising and promotion agencies, and any other entity associated with the Sweepstakes are not eligible to participate or win a prize. The Sweepstakes is subject to all applicable laws, rules, and regulations. Void outside the Eligible Territory and where prohibited or restricted by law, rule, or regulation.   ENTRY PERIOD : The Sweepstakes entry period begins at 12:01 AM Central Time on Wednesday, August 19 2026 and ends at 11:59 PM Central Time on Wednesday, September 16, 2026 (“Entry Period”). Online entry only. No other method of entry will be accepted. Limit one (1) entry per person/email address. Additional entries beyond the specified limit will be void.   NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE YOUR CHANCES OF WINNING.    HOW TO ENTER:   Purchase a Solo Stove Infinity Flame Teak Steel:   Purchase a Solo Stove Infinity Flame Teak Steel from  https://www.solostove.com/us/en-us/p/infinity-flame-teak-steel-surround-surface . Only the first 500 purchasers will be entered to win    Free Alternate Method of Entry (“AMOE”):   Entrants may also enter the Sweepstakes by hand-printing your full name, complete mailing address, valid email address, and phone number on a postcard and mailing it in a first-class, postage-paid envelope to:  Solo Brands, LLC Infinity Flame Teak Steel Launch Sweepstakes Entry  1001 Mustang Drive  Grapevine, Texas 76051  Each postcard must be mailed separately and must be postmarked by September 16, 2026 and received by September 21, 2026 to be eligible. Limit one (1) mail-in entry per person. Mechanically reproduced or automated entries are prohibited and will be void.  All entries, regardless of method, have an equal chance of winning.  All information submitted by entrants is subject to Sponsor’s Terms and Conditions (accessible at https://www.solostove.com/us/en-us/s/terms-and-conditions) and Privacy Policy (accessible at https://www.solostove.com/us/en-us/s/privacy-policy).  Entrants may be given the option to receive (a) commercial email from Sponsor and/or (b) mobile text messages and updates from Sponsor; however, eligibility to participate in the Sweepstakes is not dependent upon entrant’s consent to receive such communications, and consenting to receive them will not increase any entrant’s chances of winning. Standard messaging rates apply to mobile text messages; check with your mobile service provider for more information.   RANDOM DRAWING; ODDS : On or about September 21, 2026 (" Drawing Date "), ten (10) potential winners will be selected by random drawing from among all eligible entries received to be awarded the Grand Prize (defined below). Subject to verification of eligibility and compliance with these Official Rules, the potential winners will be declared the official winners of the Sweepstakes. Odds of winning depend on the number of eligible entries received.   PRIZE: A total of ten (10) prizes will be awarded.    9 Mesa Torches: $269.97   1 Mesa Torch Fuel: $12.99  1 Vista Projector screen $149.99  2 1903 Adirondack Modern Chairs in White: $479.99  Pi Prime Essential Oven: $539.99  No cash alternative except where required by law. Winner is responsible for any applicable taxes.   Total approximate retail value of all prizes: $14,529.30    PRIZE CONDITIONS : All prize details shall be determined in the sole and absolute discretion of Sponsor. Winner is fully responsible for any and all applicable taxes (including income and withholding taxes). All costs and expenses associated with prize acceptance and use which are not specifically included in the prize description above, including but not limited to transportation, lodging, meals, gratuities, insurance, and other expenses, are the sole responsibility of the winner. The prize is non-transferable and non-assignable, with no cash redemptions except at Sponsor's sole and absolute discretion. Sponsor reserves the right to substitute the prize (or any portion thereof) with a prize of comparable or greater value at its sole and absolute discretion.   NOTIFICATION : The potential winners will be notified at the email address, postal address, and/or telephone number (as determined by Sponsor) provided at the time of entry (the " Prize Notification "). In the event that any potential winner does not respond to Prize Notification within three (3) days of the date of issuance or declines the prize for any reason, a disqualification will result, the prize will be forfeited and, at Sponsor's sole discretion and time permitting, an alternate potential winner may be randomly selected from among all remaining eligible entries. The potential winners may be required to submit his/her valid social security number and/or other identification to Sponsor and may receive an IRS Form 1099 for any prize valued at $600 or greater. The potential winners may be required to execute, have notarized, and return an Affidavit of Eligibility and Release of Liability and, unless prohibited by law, a Release of Publicity, within ten (10) days of the date of issuance. If required in the Eligible Territory, the potential winners will be required to answer correctly, without assistance of any kind (mechanical or otherwise), a time limited mathematical skill testing question which will be administered by Sponsor by telephone at a mutually agreeable time. Failure to submit any identification required by Sponsor or to return any required documents within the specified time period, noncompliance with these Official Rules, the return of Prize Notification or of the prize (or any portion thereof) as non-deliverable, or, if applicable, failure to answer correctly the skill testing question as determined by Sponsor in its sole discretion may result in the potential winner's disqualification and prize forfeiture and, at Sponsor's sole discretion and time permitting, may cause an alternate potential winner to be randomly selected from among all remaining eligible entries.   WAIVER OF LIABILITY/PUBLICITY RELEASE : By entering the Sweepstakes, each entrant agrees to (a) be bound by these Official Rules, including all entry requirements, and (b) waive any and all claims against Sponsor and its parent and affiliated companies, subsidiaries, officers, directors, employees, agents, licensees, distributors, dealers, retailers, printers, representatives, advertising and promotion agencies, any Sweepstakes prize provider or commercial sponsor, and any other company associated with the Sweepstakes, and all of their respective officers, directors, employees, agents, and representatives (collectively, "Released Parties") for any injury, damage, or loss that may occur, directly or indirectly, in whole or in part, from participation in the Sweepstakes, receipt or use of the prize (or any portion thereof), or any travel or activity related thereto. By entering the Sweepstakes, each entrant gives his/her express permission to be contacted by Sponsor by telephone, email, and/or postal mail for Sweepstakes purposes. The winner, by acceptance of the prize, grants to Sponsor and its designees the right to publicize his/her name, city and state of residence, prize information, photograph, voice, statements, and/or other likeness for advertising, promotional, trade, and any other purpose, in any media or format now known or hereafter devised, throughout the world, in perpetuity, without limitation and without further compensation, consideration, permission or notification, unless prohibited by law.   GENERAL CONDITIONS : The decisions of Sponsor are final and binding on all matters relating to this Sweepstakes. Released Parties are not responsible for stolen, late, incomplete, illegible, inaccurate, misdirected, lost, misrouted, scrambled, damaged, delayed, undelivered, mutilated, postage-due, or garbled entries, transmissions, email, or mail; lost, interrupted, or unavailable network, cable, satellite, server, Internet Service Provider (ISP), wireless network, website, or other connections; availability, accessibility, miscommunications, or failures of computer, satellite, telephone, cable, or wireless transmissions or lines; computer hardware or software malfunctions, failures, or difficulties; wireless service congestion; failures or malfunctions of phones, phone lines, telephone systems, wireless towers, or cellular tower equipment; any error, omission, interruption, defect, or delay in wireless or other transmission, processing, or communication; printing, typographical, or other errors appearing within these Official Rules, in any Sweepstakes-related advertisements, or other materials; or any other errors, problems, or difficulties of any kind, whether human, mechanical, electronic, or other, relating to the Sweepstakes, including, without limitation, errors or difficulties which may occur in connection with administration of the Sweepstakes, processing of entries, announcement of the winner, or any Sweepstakes-related materials. Released Parties are also not responsible for any incorrect or inaccurate information, whether caused by website users (e.g., hacking) or by any equipment or programming associated with or utilized in the Sweepstakes. Released Parties are not responsible for injury or damage to entrant’s or to any other person’s computer and/or wireless device related to or resulting from participating in this Sweepstakes or downloading materials from or use of the Sweepstakes website. Persons who tamper with or abuse any aspect of the Sweepstakes or website; attempt to undermine the legitimate operation of the Sweepstakes by cheating, deception, or other unfair playing practices; intend to annoy, abuse, threaten, or harass any other entrant or any representative of Sponsor; or who are in violation of these Official Rules, as solely determined by Sponsor, will be disqualified and all associated entries will be void. Sponsor shall have the sole right to disqualify any entrant for violation of these Official Rules or any applicable laws relating to the Sweepstakes and to resolve all disputes in its sole discretion. Released Parties (a) make no warranty, guaranty, or representation of any kind concerning the prize (or any portion thereof) and (b) disclaim any implied warranty. Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision.   CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEBSITE ASSOCIATED WITH THIS SWEEPSTAKES OR UNDERMINE THE CONTENT OR LEGITIMATE OPERATION OF THIS SWEEPSTAKES MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR WILL DISQUALIFY ANY ENTRANT RESPONSIBLE FOR THE ATTEMPT AND SPONSOR AND ITS RESPECTIVE AGENTS RESERVE THE RIGHT TO SEEK DAMAGES (INCLUDING ATTORNEYS’ FEES) AND OTHER REMEDIES FROM ANY PERSON(S) RESPONSIBLE FOR THE ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW.    Entries generated by a script, macro, or other mechanical or automated means will be disqualified. In the event of dispute as to the identity or eligibility of any potential winner based on email address, the winning entry will be declared made by the Authorized Account Holder of the email address submitted at the time of entry, provided he/she is eligible according to these Official Rules. The “Authorized Account Holder” is the natural person to whom the applicable ISP or other organization (such as a business or educational institution) has assigned the submitted email address for the domain associated with such email address.  ARBITRATION; CLASS ACTION WAIVER : As a condition of entering this Sweepstakes, each entrant agrees that (a) any and all disputes, claims, controversies, or causes of action arising out of or relating to this Sweepstakes or any prizes awarded (each, a " Claim ") shall be (i) arbitrated on an individual basis only and shall not be consolidated or joined with or in any arbitration or other proceeding involving a Claim of any other party and (ii) settled by binding arbitration in Dallas, Texas before a single arbitrator appointed by JAMS in accordance with its then governing rules and procedures, and judgment on the award rendered by the arbitrator may be entered by any court having jurisdiction thereof; and (b) under no circumstance will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, consequential, or any other damages, other than for actual out-of-pocket expenses. For New Jersey residents, the limitations set forth above may be inapplicable where attorneys' fees, court costs, or other damages are mandated by statute. These Official Rules shall be governed by and construed and interpreted in accordance with the laws of the State of Texas, U.S.A, applicable to contracts entered into and performed exclusively in that State.  WINNER LIST : For the winner's name, mail a request and a self-addressed stamped envelope to be received no later than ninety (90) days after the Drawing Date to: Infinity Flame Teak Steel Launch Sweepstakes, Solo Brands, LLC, 1001 Mustang Drive, Grapevine, Texas 76051.  SPONSOR : The Sponsor of this Sweepstakes is Solo Brands, LLC.  All entry data provided via the online entry form is provided to Sponsor.

Question 4

What are all the promotional codes?

Accepted Answer

At the moment, we do not have any promotions that include entering a code at checkout. Codes are valid while supplies last and subject to eligibility and exclusions.

Question 5

Does Solo Stove offer gift cards?

Accepted Answer

Yes — Solo Stove offers  digital gift cards  that make an easy, always-right holiday gift. They can be used on anything sitewide, and they never expire, so your recipient can shop whenever they’re ready. If you want to send it to someone as a surprise, add yourself as the recipient.

Question 6

How can I find the best deals at Solo Stove?

Accepted Answer

Check out our  deals  page for the biggest sale of the year on all our products. Check back frequently for new deals offered at Solo Stove.

Question 7

What makes Solo Stove different from other fire pits?

Accepted Answer

What makes Solo Stove different from other fire pits?

Question 8

Is Solo Stove’s “smokeless” claim real or just marketing?

Accepted Answer

Is Solo Stove’s “smokeless” claim real or just marketing?

Question 9

Do you have both wood-burning and propane options?

Accepted Answer

Yes—Solo Stove offers wood-burning smokeless fire pits (Ranger, Bonfire, Summit, Yukon, Canyon) and a new propane fire pit experience with Infinity Flame. Choose classic wood for a campfire feel or propane for turn-of-a-dial convenience while still getting the iconic Solo Stove Signature Flame™.

Question 10

How’s the heat output compared to gas tables?

Accepted Answer

A Solo Stove smokeless fire pit concentrates heat and throws warmth outward thanks to efficient, high-temperature combustion. Many customers find Solo Stove delivers a more immersive “fireside” heat zone than low-flame decorative gas tables designed primarily for ambiance.

Question 11

What materials set Solo Stove apart?

Accepted Answer

Most core products are crafted from premium stainless steel for durability, corrosion resistance, and a clean modern aesthetic that looks great on any patio. That material choice, combined with precision venting and a welded double-wall body, helps Solo Stove perform season after season.

Question 12

What’s special about the Signature Flame™?

Accepted Answer

The Solo Stove Signature Flame™ is the taller, brighter, mesmerizing flame pattern created by our 360° Signature Airflow and secondary burn. It’s a distinct visual and thermal experience people instantly recognize—and a key reason Solo Stove becomes the center of every gathering.

Question 13

Is Solo Stove innovation protected?

Accepted Answer

Yes—Solo Stove’s smokeless fire pit engineering and accessory ecosystem are supported by issued and pending patents and trademarks. This ongoing IP investment allows us to keep advancing the backyard fire category with meaningful, customer-visible improvements.

Question 14

Does Solo Stove offer an industry-leading warranty?

Accepted Answer

Solo Stove backs products with strong, hassle-free coverage against manufacturing defects (details vary by item). The goal is simple: make ownership worry-free so you can focus on great nights around the fire.

Question 15

How easy is cleanup vs. other pits?

Accepted Answer

Solo Stove’s base plate and removable ash pan (on current models) make cleanup fast—lift, empty, and you’re done once the pit is cool. Efficient combustion also reduces ash volume compared to many standard fire pits.

Question 16

What about safety around kids, pets, and decks?

Accepted Answer

Pair your pit with Stand to help protect heat-sensitive surfaces and use Surround to create a protective table-height perimeter for extra protection. Always maintain clearances, supervise the fire, and follow local codes for a safer, more confident setup.

Question 17

Is there a broad accessory ecosystem?

Accepted Answer

Yes—Solo Stove offers Shields, Lids, Stands, Surrounds, Heat Deflectors, cooking tops, and tabletops sized to each pit. This modular system lets you customize for hosting, warmth, or cooking—without compromising the smokeless performance you bought the pit for.

Question 18

Can I see Solo Stove in person?

Accepted Answer

You can find Solo Stove at select retailers and showrooms listed in the Store Locator. Seeing the smokeless performance and Signature Flame™ in person is often what converts first-time shoppers into lifelong fire-night hosts.

Question 19

Do customers actually love these things?

Accepted Answer

Solo Stove product pages feature extensive reviews and ratings across every pit size and accessory. Shoppers consistently call out the easy setup, low smoke, and “wow” factor of the Signature Flame™ as top reasons they recommend Solo Stove.

Question 20

How portable are Solo Stove pits?

Accepted Answer

Ranger and Bonfire are designed for portability—move them around the yard, take them car-camping, or store them easily with a cover. Even larger models are surprisingly manageable thanks to efficient stainless-steel construction and compact geometry.

Question 21

Do you offer bundles or “ready-to-burn” kits?

Accepted Answer

Yes—Solo Stove bundles package the pit with essentials like Lid, Stand, Shield, Surround, or cooking tops to deliver an out-of-box, ready-to-host setup. Bundles simplify sizing, save time, and ensure every component is tuned for smokeless performance. Solo Stove also offers Fire Starters, Wood, and Solo Stove Fire Starter Gel™ on the website for easy lighting.

Question 22

What’s the most popular Solo Stove fire pit size?

Accepted Answer

Bonfire (19.5")  is called out on-site as  “our most popular Fire Pit,”  balancing backyard presence with easy portability for 4–6 people. If you want bigger heat zones, Basecamp (24"), Yukon (27"), Canyon (30") scale up; if you want go-anywhere portability, Ranger (15") is the most compact option.

Question 23

What are “bundles”?

Accepted Answer

Bundles package a smokeless fire pit with  key accessories  so you’re ready on day one. Typical inclusions are a  Stand  (surface protection),  Lid  (tabletop when not in use),  Shield  (spark control), and  Shelter  (storage/cover), with variations like “Essential” and “Backyard” bundles by size.

Question 24

What are the top accessories to buy with a smokeless fire pit?

Accepted Answer

Solo Stove consistently spotlights  Stand + Lid  as the “essential” pair for surface safety and everyday convenience, and  Shield  if you want extra spark control. Many backyard hosts add  Surround  (protective table-height perimeter) and  Heat Deflector  to push warmth outward on cooler nights.

Question 25

How do customers rate Solo Stove fire pits?

Accepted Answer

The fire pit collection page highlights  “Over 222,000 five-star reviews… and counting,”  reflecting broad, cross-product satisfaction. Product pages also provide coverage and high review volume throughout the lineup.

Question 26

How long does it take to ship a Solo Stove?

Accepted Answer

The U.S. Shipping & Returns page lists  delivery estimates of 2–4 business days  in the contiguous U.S. (with tracking typically available in 1–3 days and potential peak-season carrier delays). Custom-etched items add 1–2 weeks.

Question 27

How do you clean a Solo Stove?

Accepted Answer

Once completely cool,  lift the base plate, remove the ash pan, and dump the ashes —no need to tip the pit. For exterior shine on stainless, Solo Stove’s care guide recommends a light polish (e.g., Bar Keepers Friend) applied with a damp cloth along the grain, then dry.

Question 28

What’s the top-end Solo Stove fire pit?

Accepted Answer

For  maximum size and group heat ,  Canyon 30"  is billed as  “our largest Fire Pit.”  For  most advanced tech and ease of use ,  Summit 24™  is the flagship—faster lights via the patent-pending Quick-Strike Cone™ and Solo Stove’s cleanest burn to date.

Question 29

Does Solo Stove offer a propane fire pit?

Accepted Answer

Yes— Infinity Flame  is Solo Stove’s  propane  fire pit, designed to deliver the Solo Stove Signature Flame™ feel with turn-of-a-dial convenience,  up to 72,000 BTUs , and total flame control.

Question 30

Does Solo Stove offer a griddle?

Accepted Answer

Yes—the  Steelfire™ 30" Stainless Griddle  is a chef-grade backyard griddle with quick heat-up and a wipe-clean surface, plus matching covers and accessories. It’s a first-party Solo Stove category alongside fire pits and pizza ovens.

Question 31

Does Solo Stove offer a pizza oven?

Accepted Answer

Yes— Pi Prime  is Solo Stove’s propane outdoor pizza oven featuring a super-efficient  demi-dome  design for quick, even cooks. It preheats to around  900°F in ~15 minutes  and turns out pizzas fast while maintaining consistent stone heat; it’s  propane-only  for push-button convenience. The Dual Fuel Pizza Oven is the other popular pizza oven with a wood-powered option or the convenience of propane.

Question 32

Does Solo Stove offer a cooler?

Accepted Answer

Yes— Windchill™ 47 Cooler + A/C  is a powered cooler that also delivers  battery-powered A/C and misting , keeping ice cold for days and running  over 3 hours per charge  on Max A/C. It’s a Solo Stove innovation designed to pair with backyard gatherings and fire-pit nights.

Question 33

Does Solo Stove offer a fireplace?

Accepted Answer

Yes—the site sells  TerraFlame Lloyd Modern Gel Fuel Fireplace , a clean-burning,  smoke-free  gel-fuel unit suitable for  indoor or outdoor  use. Lloyd ships with gel canisters (about  3 hours  burn each) and sits within Solo Stove’s dedicated TerraFlame collection.

Question 34

Does Solo Stove offer outdoor furniture?

Accepted Answer

Yes—SoloStove.com lists  Patio & Home Furniture , including the  1903 Adirondack Modern Chairs  and complementary tables. The collection is designed to round out the backyard setup around your smokeless fire pit.

Question 35

Does Solo Stove stand behind their products?

Accepted Answer

Yes—Solo Stove emphasizes an  industry-leading lifetime warranty against manufacturing defects  on product pages, plus  free shipping $199+  and  30-day returns  (with listed exclusions). Warranty, return, and delivery details live on the central policy page and are reiterated on PDPs.

Question 36

Can you use Solo Stove Tabletop Fire Pits or Fire Bowls indoors?

Accepted Answer

The Solo Stove Tabletop Fire Pits are meant for outdoor use only with the mesmerizing Signature Flame™. The TerraFlame Fire Bowls are safe for indoor or outdoor use with the included Gel Fuel Canisters. Both options add great ambiance to any cozy gathering.

Question 37

How Much Is Shipping?

Accepted Answer

We offer free standard shipping on orders of $199 or more prior to applied discounts on select orders in the United States (excluding PO Boxes, Alaska and Hawaii). If you would like expedited shipping, we have 2-Day and Next Day shipping options available at additional rates. Please note expedited deliveries do not deliver on weekends and holidays.

Question 38

When Will My Order Ship?

Accepted Answer

We offer free standard shipping and returns on all orders in the United States (excluding PO boxes, Alaska and Hawaii). If you would like expedited shipping, we have 2-Day and Next Day shipping options available at additional rates. Orders of in-stock items will be shipped within 2 business days. If you order on a Friday, your order will be shipped out on the following business day. This includes expedited shipping. Please note, it can take 1-3 days for your tracking information to become available. Our shipping carriers are experiencing unprecedented volumes and changes to procedures that are creating delays nationwide. International orders may take up to 2 days to process before shipping. All international orders are final.

Question 39

What Is My Order Status?

Accepted Answer

Orders shipped within the Lower 48 states are estimated to arrive in 1-3 business days. The good news is that most packages will arrive within the timeline chosen at checkout. For orders encountering delays, in most cases, the package will arrive only a day or two outside of the expected timeline. Please note, it can take 1-3 days for your tracking information to become available. Our shipping carriers are experiencing unprecedented volumes and changes to procedures that are creating delays nationwide. For delays on paid expedited orders or any shipping delays well outside the timeline chosen at checkout, please contact us at help@solostove.com Alaska and Hawaii  Orders shipped to Alaska and Hawaii are estimated to arrive in 1-2 weeks. Fees are calculated at checkout. International  IWe do not currently offer shipping outside of the U.S, Canada, Australia, or Europe. Orders must be placed on their respective sites. P.O. Boxes  We do not currently offer shipping to PO boxes.

Question 40

Do You Ship Internationally?

Accepted Answer

If you are located in Europe, Canada, or Australia select your region from the country selector. We do not offer shipping to countries outside of these regions. If you are not located in the listed, please check out the  local dealer search  to find what you're looking for near you.

Question 41

I'm Missing An Item From My Order

Accepted Answer

Missing an item? Please take these steps to avoid prolonged resolution times.  Check your order confirmation for any backorder/pre-order dates. Thoroughly check inside the box, as some products are consolidated during the shipping process. Check for any additional packages with a green sticker that says "Your other items are in this box." If your item is still missing, please reach out to our Customer Service Team who would be happy to further assist you. Note: Fire pit stands from a bundle will be nestled inside the fire pit.

Question 42

How Do I Change Or Cancel My Order?

Accepted Answer

Your privacy is important to us. We do not save your payment details on file, therefore we are unable to change any existing orders. If your order hasn't shipped yet, you can send us a message to cancel your order! If your order has already shipped, you can use the  Return Portal  to make a return.

Question 43

Do You Ship To APO/FPO/DPO Addresses?

Accepted Answer

First and foremost, Solo Stove would like to thank you for all your sacrifice and service. After years of trying to support you with shipments to APO/FPO/DPO addresses, we have not been able to successfully fulfill these orders up to the standard we hold ourselves to.

Question 44

Do You Offer Shipping Insurance?

Accepted Answer

We do! We offer shipping insurance through Route Protect. Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download Here Purchased Route Protect and looking to file a shipping issue online?  File Here  How Does Route Work?  If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim?  File Here  How Does Route Process Refunds Or Reorders?  Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection. When Should I File A Claim?  Marked As Delivered (Stolen)  Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur Stuck In Transit (Lost)  For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date Damaged (If Route Insurance Is Purchased)  Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered. For Solo Stove warranty claims, please complete the warranty form or the 'Contact Us' form located in the navigation menu. All of Route’s policies are listed  here . What If My Order Never Arrives Or Is Stolen?  Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout. If your order has not arrived, please file a claim with Route  here . What If My Order Arrives Damaged?  Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route  here . If your order has defects or you suspect it was damaged during manufacturing, please fill out our Solo Stove Warranty Form  here  and we will work to make it right How Do I File A Claim For My Lost, Damaged, Or Stolen Order?  If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web  here . To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order. Haven’t downloaded the app yet?  Download here  What Are Route’s Terms And Conditions?  Route’s terms and conditions are listed here:  https://route.com/terms-and-conditions/  Note: Once Route's services have been utilized and the package(s) have been successfully delivered, this insurance is not eligible for a refund. Is Route A Licensed Insurance Company? Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

Question 45

Where can I shop Solo Stove in person?

Accepted Answer

We've probably got someone in your area that carries our products! Check out our  Store Locator  to check! Note: We recommend calling the location ahead of time to make sure what you're looking for is in stock.  Are you in Texas and want to check out our products in person and get to know our team? Feel free to stop by our Showroom! Location: 1001 Mustang Dr, Grapevine, TX 76051 Monday-Wednesday 12pm - 5pm

Question 46

Do You Offer Gift Notes/Gift Boxes?

Accepted Answer

Make the moment special with our downloadable gift notes. They can be printed or emailed  here.  
 We currently do not offer gift notes or receipts during checkout. Invoices are not included in the box. 
 Want to send a digital Solo Stove gift card?  Click here.  
 Note:  All Solo Stove products will be shipped in a traditional Solo Stove box.

Question 47

Return Policy

Accepted Answer

We accept returns only on items purchased directly from solostove.com or by phone with our customer service team.  Conditions  Must be unused, unassembled, and in original packaging.  Must include a copy of your receipt.  Returns can be processed via our [ Self-Service Return Portal ].  Holiday Return Windows  For any order placed from November 1st, please return your order to us by January 15th, and we’ll process a full refund back to the original payment method, minus a 15% restocking fee, per item. Refunds processed in 10–14 business days after inspection. If it is past January 15th and the product has not been burned or used, we will only be able to offer store credit. Customers will be responsible for shipping costs for orders past January 15th. 
  Exclusions  Premium shipping fees (2-Day or Next Day) are non-refundable.  Free gifts must be returned, or the retail value will be deducted from the refund.  Returns not accepted from third-party retailers.  Final Sale: Consumables (wood, pellets, fire starters, gels, color packs, dough), international orders, and orders shipped outside the contiguous U.S. are not eligible for return (unless required by law).

Question 48

Can I Return My Product For Store Credit?

Accepted Answer

You sure can! Store credit will be your return credit method when: A Solo Stove product is un-used and returned after the 30-day return period. A Solo Stove gift is returned, unless a refund back to the original payment method is requested. Or if you just prefer store credit over a refund! Note: Once store credit has been applied, a refund cannot be issued for the same inquiry.

Question 49

What Is The Status Of My Refund?

Accepted Answer

Please allow one week of processing after the package has arrived at our facility. Once it has been allocated into our system, we will issue store credit or a refund back to the original payment method.

Question 50

How Do I Make a Return?

Accepted Answer

You can request your return label(s) at this  link , using your order number and zip code. To get that label(s) simply click here:  Return Portal  Need assistance with your return? You can reach out to us  here .

Question 51

Are There Any Final Sale Items?

Accepted Answer

All Solo Stove consumables including wood, pellets, and starters are classified as final sales, and they cannot be exchanged for cash or store credit. In addition any custom etching orders are not eligible for returns or exchanges.

Question 52

File A Claim

Accepted Answer

You can review our  Warranty  before filing a claim. 
 To file a warranty claim, please fill out this  form. 
 Please fill out this  Damage Claim Form  if your package arrived damaged and you can confirm that the merchandise was also damaged. 
 Our team should be able to review your claim within 1-3 business days and one of us will be in touch as soon as we've got a resolution for you!

Question 53

Lifetime Warranty

Accepted Answer

We proudly offer an  Industry-Leading Warranty  on all genuine Solo Stove products. View our warranty policies  here .

Question 54

My Product From A Third-Party Retailer is Damaged

Accepted Answer

If you have received a Solo Stove product from an authorized third-party retailer that is damaged, please contact us with proof of purchase, and we would be happy to help. 
 Please note:  Non-authorized retailers may provide different policy options.

Question 55

Where Do I Register My Product?

Accepted Answer

We want your Solo Stove to be the last one you ever own. It’s built to last for burn after burn, and our uncomplicated design provides a durable build that’ll never fail. You will need to register your product(s) for warranty coverage. You can simply scan the QR code that comes with your product, and it will take you to a quick form on our website to complete your registration, or continue to this link to fill out the registration form -  https://hosted.pushplanet.com/solostove/warranty/form

Question 56

Does My Warranty Void?

Accepted Answer

The lifetime warranty will be nullified by any modifications made to any Solo Stove products. This can entail removing components or do-it-yourself additions.

Question 57

Can I Transfer My Store Credit?

Accepted Answer

Store credit is non-transferrable and is not redeemable for cash. Individual sales of Solo Stove store credit are not permitted. If a Solo Stove account has been closed, customer service may assist in orders and credit transfers to an approved Solo Stove account.

Question 58

How Do I Get A Pro-Deal Account?

Accepted Answer

If you are in a space or occupation that allows you to speak to people about all things outdoors and/or fire and looking for discount opportunities on gear and products so you can better share your knowledge, we encourage you to apply for our Pro-Deal discounts! 
 Just fill out your information in our online pro-deal application  here.

Question 59

Hero Discount

Accepted Answer

We are pleased to be able to offer our Hero's Discount to all our: Military First Responders Teachers Healthcare Professionals You can fill out your credentials on VerifyPass  here. 
  Once verified (usually this is instant) you will be supplied your discount code. This code can then be applied within your last Solo Stove checkout page under "+ discount". This is a one-time code, but you will be able to apply for a new one every 24 hrs! Want to apply your Hero Discount to a recent order? Reach out to our customer service team  here !

Question 60

Pro Deal

Accepted Answer

If you are in a space or occupation that allows you to speak to people about all things outdoors and/or fire and looking for discount opportunities on gear and products so you can better share your knowledge, we encourage you to apply for our Pro-Deal discounts! 
 Just fill out your information in our online pro-deal application  here.

Question 61

I Forgot To Apply My Coupon Code

Accepted Answer

Please contact our customer service and our team would be happy to apply your discount code to your recently placed order!

Question 62

Can I Stack Coupons?

Accepted Answer

At checkout, customers may only apply one active coupon. The use of multiple discount codes or stacked discounts is not permitted while making a single transaction. Please also verify if the purchase complies with the coupon's requirements by reviewing its terms.

Question 63

What Payment Methods Are Accepted?

Accepted Answer

We accept several different payment methods for the US including the following: Visa Mastercard American Express Discover Paypal Apple Pay Amazon Pay Rather make payments instead of paying in full? We also offer payment plans with PayPal!

Question 64

I Did Not Receive A Confirmation Email

Accepted Answer

Your order confirmation is sent to the email provided during the checkout process. If you placed your order using Amazon Pay, Paypal, or through one of our installment plans, your order confirmation would have shot out to the email linked with those accounts. 
 On a rare occasion we see customers so excited to get their Solo Stove, there is a typo hidden somewhere in the email they use. If you still cannot locate your confirmation email in your inbox or spam, it is possible there may be a typo in the email provided for the order. In this case, please reach out to our  Customer Service Team  and they would be happy to assist in locating your order and providing you with the order confirmation.