We understand that sometimes you need to return your purchase. No problem! Just contact us at help@solostove.com to return your unused products anytime for a full 100% refund. No restocking fees and no questions asked! With us, returns are easy!
We warranty each and every Solo Stove product to be free of manufacturing defects and we will repair or replace with a new product, at our option, any Solo Stove product that is defective. Solo Stove does not warrant its products against misuse. If your Solo Stove product was damaged due to misuse, we will extend a one-time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website (plus shipping), excluding special pricing.
We take the security of your online shopping experience seriously. Transactions on our site are protected with up to 256-bit Secure Sockets Layer encryption and our company identity has also been verified using official records by Norton Secured powered by Symantec.
Standard (3-7 business days) shipping is FREE for all orders in the contiguous United States (lower 48 states).
If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the contiguous United States (lower 48 states). Return your order to us within 30 days and we’ll process a full refund. Customers shipping from outside the contiguous United States are responsible for return shipping costs.
