null
172 o Grill Tall Stand Icon Grill Icon

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Shipping & Returns

Solo Stove customers enjoy FREE Shipping and FREE Returns in the United States EXCLUDING ALASKA AND HAWAII.

 

FREE Shipping

FREE Shipping (Ground) is FREE for all orders in the contiguous United States (lower 48 states). The estimated shipping time for FREE Shipping (UPS or FedEx Ground) is 3-5 business days (not including weekends/holidays). We do not offer free shipping to PO Boxes as we ship all FREE Shipping orders by UPS and FedEx. 

Shipping to a PO Box requires additional handling by USPS and is subject to an additional charge.

 

FREE Returns

If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the contiguous United States (lower 48 states). Return your order to us within 30 days and we’ll process a full refund back to the original payment method.

Customers from outside the contiguous United States are not eligible for return.

If it is past 30 days and the product has not been burned or used, we will only be able to offer store credit. Customers will be responsible for shipping cost for orders past 30 days. 

Lifetime Warranty

We warranty each and every Solo Stove product to be free of manufacturing defects, and we will replace with a new product, at our option, any Solo Stove product that is deemed defective. Solo Stove does not warranty its products against normal wear or misuse. If your Solo Stove product was damaged due to misuse, our customer service team can analyze the damage and may be able to suggest options for the customer to remedy. If your Solo Stove product is unable to be repaired after misuse, we will extend a one-time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website, excluding web specials. Warranty claims are not applicable for countries outside the U.S. and Canada. All international orders are final.

For warranty claims, please complete this form: https://www.solostove.com/warranty-claims/ or email help@solostove.com for further instructions.

Shipping Services/Timeframes

All orders being shipped to addresses in the United States are usually fulfilled within the same day if placed before 12:00pm CST. During peak seasons, order fulfillment may require additional time. 

Shipping times are determined by the shipping option you choose during checkout. We are not able to guarantee shipping times which are subject to delays by the 3rd party shipping service providers (USPS, UPS, FedEx, DHL etc.). The following shipping options are available:

United States (lower 48 states)

  • FREE Shipping (Ground): 3-5 business days
  • USPS Priority: 1-3 business days 
  • UPS 2-Day: 2 business days
  • UPS 1-Day: 1 business day

Alaska/Hawaii/All other US territories

  • UPS Surepost: 5-10 business days*
  • USPS Priority: 1-3 business days 
  • UPS 2-Day: 2 business days
  • UPS 1-Day: 1 business day

*Not Available on Fire Pits

 Canada

  • FedEx International Ground Service: approx. 3-6 days
  • For Rural Destinations: USPS Priority Mail International: approx. 6-10 business days

All other countries

  • USPS First Class Mail International Service: approx. 10-30 business days; no tracking number provided
  • USPS Priority Mail International: approx. 6-10 business days

If you choose to ship by USPS Priority Mail International a tracking number will be provided. A tracking number will NOT be provided if you choose to ship by First Class Mail. Delivery days are approximate and may vary. Please allow an 3 extra business days for international order processing.

 

International Shipping Fees

We now offer a service that makes it easy for our international customers to know and pay any import fees, duties, and taxes associated with their order at the time of checkout. If you are shipping to a country other than the United States, check the lower left corner of your screen. Make sure the flag displayed represents the country you would like to ship your order to. If the flag is not correct, simply click the flag and select the correct country.

When you are ready to checkout, you will be directed to a separate international checkout page where all international shipping costs, including import duties and taxes for your order, will be calculated up front. Upon completing your order, your credit card will be charged for the entire purchase and your product(s) will be shipped to your international address.

What People Are Saying

Dave Cohoe
Solo Stove is the simple solution I was looking for. No consumables to buy or carry. Easy to use and suitable for the backyard, the trail, and emergencies.
Emanuel Held
The secondary burn makes it efficient and clean AND you can use every fuel you find to fire it!
The Boars
In addition to being resilient and durable, it can boil water in ten minutes, by simply feeding it twigs.
Magnus Broden
The biggest advantage of Solo Stove is that you do not have to bring any fuel.