Shipping & Returns

Solo Stove customers enjoy FREE Shipping and FREE Returns. You can even reach us by phone!

 

FREE Shipping

FREE Shipping (Ground) is FREE for all orders in the contiguous United States (lower 48 states). The estimated shipping time for FREE Shipping (Ground) is 3-5 business days (not including weekends/holidays). Free shipping is not available on free advertised promotions where shipping and handling charges still apply.

 

FREE Returns

If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the contiguous United States (lower 48 states). Return your order to us within 30 days and we’ll process a full refund. Customers shipping from outside the contiguous United States are responsible for return shipping costs. 

 

Shipping Services/Timeframes

All orders being shipped to addresses in the United States are usually fulfilled within the same day if placed before 12:00pm CST. During peak seasons, order fulfillment may require additional time. 

Shipping times are determined by the shipping option you choose during checkout. We are not able to guarantee shipping times which are subject to delays by the 3rd party shipping service providers (USPS, UPS, FedEx, DHL etc.). The following shipping options are available:

Contiguous United States (Not including Alaska and Hawaii)

  • FREE Shipping (Ground): 3-5 business days
  • USPS Priority: 1-3 business days 
  • UPS 2-Day: 2 business days
  • UPS 1-Day: 1 business day

Holiday cut off dates for delivery by Dec. 24

Standard Shipping: Dec 12
2-Day: Dec 18
1-Day: Dec 19

* We cannot offer FREE Shipping to PO Boxes as we ship all FREE Shipping orders by UPS. Orders with a PO Box as the shipping address will be offered USPS Priority shipping for a fee.

Alaska/Hawaii/All other US territories

  • UPS Surepost: 5-10 business days
  • USPS Priority: 1-3 business days 
  • UPS 2-Day: 2 business days
  • UPS 1-Day: 1 business day

 Canada

  • USPS First Class Mail International Service: approx. 10-30 business days; no tracking number provided
  • USPS Priority Mail International: approx. 6-10 business days

All other countries

  • USPS First Class Mail International Service: approx. 10-30 business days; no tracking number provided
  • USPS Priority Mail International: approx. 6-10 business days

If you choose to ship by USPS Priority Mail International a tracking number will be provided. A tracking number will NOT be provided if you choose to ship by First Class Mail. Delivery days are approximate and may vary. Please allow an 3 extra business days for international order processing.

 

International Fees

Many countries charge import fees, dues, taxes or other charges if you order products from outside your country. We do NOT cover these fees. It is your responsibility to find out if you will be charged fees upon receiving your package. Contact your government, customs office or post office if you have questions about fees in your country. 

Some credit cards issuers charge processing fees when customers place orders in/from different countries. It is your responsibility to find out if your credit card issuer will charge an international processing fee. The international processing fee is charged by the credit card issuer. We do not cover these fees.

What People Are Saying

Dave Cohoe
Solo Stove is the simple solution I was looking for. No consumables to buy or carry. Easy to use and suitable for the backyard, the trail, and emergencies.
Emanuel Held
The secondary burn makes it efficient and clean AND you can use every fuel you find to fire it!
The Boars
In addition to being resilient and durable, it can boil water in ten minutes, by simply feeding it twigs.
Magnus Broden
The biggest advantage of Solo Stove is that you do not have to bring any fuel.