How to use the return portal:
What do I do with this label?
Place it on the outside of the box it was shipped in, and bring it to the nearest location that accepts UPS packages.
When will I be refunded?
We process refunds as soon as it is processed through our system. Please allow one week of processing for that return to be processed. You will receive a confirmation in your inbox when the refund has been processed. If you have any questions, please contact us here.
I just placed an order and need to return it, how come it's not showing up?
Orders take 10-15 minutes to show up in our system. If there are additional questions, please contact us here.
My order doesn't look right.
Our order system sometimes combines packages to send you the least amount of boxes shipped to your door. If you have any additional questions, please contact us here.
My BOGO shows quantity 1.
We ship you one box with two items in it. In order to receive the full refund, you need to ship back both items.
I am having trouble with the portal.
Please contact us here.
Solo Stove is the simple solution I was looking for. No consumables to buy or carry. Easy to use and suitable for the backyard, the trail, and emergencies.
The secondary burn makes it efficient and clean AND you can use every fuel you find to fire it!
In addition to being resilient and durable, it can boil water in ten minutes, by simply feeding it twigs.
The biggest advantage of Solo Stove is that you do not have to bring any fuel.