Return Portal
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Return Portal


 

How to use the return portal:

  1. Please submit one form (below) for each item/box you need to return
  2. Please check only 1 item per return label
  3. Print the label for each item/box
  4. Place it on the outside of the box and take it to your local UPS store
  5. Please allow one week of processing. Once it has been allocated into our system, we will issue store credit or a refund back to the original payment method.
Have a question? FAQ at bottom of page
Have an issue? please contact us here.
 

FAQ

What do I do with this label?

Place it on the outside of the box it was shipped in, and bring it to the nearest location that accepts UPS packages.

When will I be refunded?

We process refunds as soon as it is processed through our system. Please allow one week of processing for that return to be processed. You will receive a confirmation in your inbox when the refund has been processed. If you have any questions, please contact us here.

I just placed an order and need to return it, how come it's not showing up?

Orders take 10-15 minutes to show up in our system. If there are additional questions, please contact us here.

My order doesn't look right.

Our order system sometimes combines packages to send you the least amount of boxes shipped to your door. If you have any additional questions, please contact us here.

My BOGO shows quantity 1.

We ship you one box with two items in it. In order to receive the full refund, you need to ship back both items.

I am having trouble with the portal.

Please contact us here.

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In addition to being resilient and durable, it can boil water in ten minutes, by simply feeding it twigs.
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