We always seek to improve our Services to you, and that requires that we collect, store, share, and use information about you and your usage preferences. As we do so, we are absolutely committed to protecting your privacy and the security of your personal information.
We collect personal information in the following circumstances:
We collect personal information from you in the variety of ways listed above for lawful reasons, primarily to provide you with information related to our products and fulfill our obligations to you upon purchase. For example, we may use your personal information to:
We do not sell your personal information. Except as provided below, we do not share or disclose your personal information. We may disclose your personal information in the following situations:
If our processing of your personal information is based on your consent, you may withdraw your consent at any time, and we will cease collecting your personal information. However, in some cases, this may result in your inability to receive partial or full access to the Services, and your withdrawal of consent does not limit our ability to use the personal information that has been aggregated and anonymized for use by us in connection with our legitimate business efforts in the future. In addition, your withdrawal of consent does not prevent us from retaining and processing personal information if we are required to do so by applicable law or to preserve legal claims. It also does not prevent us from processing personal information that has been gathered pursuant to a different lawful basis. For example, if you give your consent for us to process your personal information, but we are also required by law to keep your personal information, that separate “lawful basis” will still apply, even if you withdraw your consent.
Our services are not directed at children under the age of 13 and we do not knowingly collect personal information from children. We recognize the special obligation to protect personally identifiable information obtained from children and request that if you are 16 years old or younger to please not submit any personally identifiable information to us or to our website.
Opt-out.If at any time you decide that you no longer want us to send you information about us or our products and services, you can change the preference you selected at the time of registration of your account. Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note that changes to your preferences may not be effective immediately. You may also send an email to firstname.lastname@example.org or write us at the address listed below.
Text message.If you join our text message program, you consent to receive recurring messaging from us. Message and data rates may apply. You can text HELP for more information. You can also text STOP at any time to opt out. No purchase is necessary to participate in the text message program.
Do Not Track.We do not track website visitors over time and across third-party websites and therefore do not respond to Do Not Track signals or requests.
Account information.You can review and change your personal information by accessing your account.
Request correction.You have the right to request that we correct any personal information that is incomplete or inaccurate.
Access and deletion rights. You have the right to request that we disclose what personal information we have collected about you over the past 12 months, the sources, and purposes for collecting such information, and how that information has been used and/or shared. You also have the right to request that we correct or delete any information we have maintained about you. These rights can be exercised up to 2 times in a 12-month period. To exercise these rights please send an email to email@example.com or call our toll-free hotline 888-723-7020. Please ensure the request provides sufficient information for us to verify you are the person about whom we collected personal information.
The General Data Protection Regulation made effective in Europe on May 25, 2018 (“GDPR”) relates to companies that process personal data for their own use (“controllers”) and companies that process personal data on behalf of others (“processors”). We act as a controller of information provided directly to us and as a processor related to information provided to a third-party that is shared with us.
The GDPR also requires us to take appropriate technical and organizational measures to protect the security of data relating to residents of Europe. Your information is stored on private servers belonging to us and/or third parties. We make commercially reasonable efforts to ensure the privacy and security of the data of our European visitors and customers.
As a resident of Europe, you have the right to access, correct, erase, restrict, and object to our processing of your personal data under certain conditions. You also have the right to request that we do not transfer the data that we have collected to another organization. If you wish to exercise any of these rights, please contact us at firstname.lastname@example.org. If requested to remove personal information, we will respond within a reasonable timeframe.
You also have the right to lodge a complaint with the European Economic Area supervisory authority.
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites. We recommend and encourage that you always review such other websites’ privacy policies before you provide any personal information or complete any transaction with such other parties.
Privacy Questions – Legal Counsel
1070 S. Kimball Ave., Suite 121
Southlake TX 76092
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In addition to being resilient and durable, it can boil water in ten minutes, by simply feeding it twigs.
The biggest advantage of Solo Stove is that you do not have to bring any fuel.
We understand that sometimes you need to return your purchase. No problem! Just contact us at email@example.com to return your unused products anytime for a full 100% refund. No restocking fees and no questions asked! With us, returns are easy!
We warranty each and every Solo Stove product to be free of manufacturing defects and we will repair or replace with a new product, at our option, any Solo Stove product that is defective. Solo Stove does not warrant its products against misuse. If your Solo Stove product was damaged due to misuse, we will extend a one-time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website (plus shipping), excluding special pricing.
Standard (3-7 business days) shipping is FREE for all orders in the contiguous United States (lower 48 states).
If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the contiguous United States (lower 48 states). Return your order to us within 30 days and we’ll process a full refund. Customers shipping from outside the contiguous United States are responsible for return shipping costs.