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We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To send periodic order status/update emails
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.solostove.com
By using our site, you consent to our web site privacy polic.
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on Aug 16, 2012
If there are any questions regarding this privacy policy you may contact us by sending us an email at help@solostove.com.
Everyone that comes over falls in love with it, and I've already had two friends place their orders. Great job, Solo Stove!
I have never had such amazing service or care taken to ensure my satisfaction.
Excellent design, materials, support and delivery. What are you guys coming out with next? Can't wait...
We understand that sometimes you need to return your purchase. No problem! Just contact us at help@solostove.com to return your unused products anytime for a full 100% refund. No restocking fees and no questions asked! With us, returns are easy!
We warranty each and every Solo Stove product to be free of defects in material and workmanship, and we will repair or replace with a new product, at our option, any Solo Stove product that is defective. Solo Stove does not warrant its products against normal wear or misuse. If your Solo Stove product was damaged due to misuse, our repair department can analyze the damage and may be able to repair it for a reasonable fee. If your Solo Stove product is unable to be repaired, we will extend a one-time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website, excluding web specials.
We take the security of your online shopping experience seriously. Transactions on our site are protected with up to 256-bit Secure Sockets Layer encryption and our company identity has also been verified using official records by Norton Secured powered by Symantec.
