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General FAQ

Frequently asked questions about Solo Stove and our products.

What is your return policy?

If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the contiguous United States within 30 days, for a full refund. Please email us at help@solostove.com and include your original order number, the product(s) you are returning, and your name. We will provide you with authorization and a return shipping label.

If it is past 30 days and the product has not been burned or used, we're able to offer store credit only. Free return shipping after 30 days is not provided.

In the rare case that you receive an item that is damaged, defective, or we made an error processing your order please contact us right away.  We will make it right!

What is your warranty?

We warranty each and every Solo Stove product to be free of manufacturing defects, and we will replace with a new product, at our option, any Solo Stove product that is deemed defective. Solo Stove does not warrant its products against normal wear or misuse. If your Solo Stove product was damaged due to misuse, our customer service team can analyze the damage and may be able to suggest options for the customer to remedy. If your Solo Stove product is unable to be repaired after misuse, we will extend a one-time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website, excluding web specials.

For warranty claims, please email help@solostove.com for further instructions.

Usage FAQs

Can I use my fire pit on a deck?

Our fire pits have a raised ash pan so the embers are not directly resting on the surface below. It stays around 150 degrees, but several customers add cement pavers underneath for added protection on heat sensitive surfaces. We encourage purchasing the stand compatible with your fire pit if you wish to place it on your deck or heat sensitive surfaces.

Can I cook on the fire pits?

Our fire pits were not designed with cooking as the main objective. Our fire pits are meant to be used as a backyard fire feature. That said, feel free to break out the marshmallows or hot dogs on a stick!

What type of wood logs do you recommend?

Any firewood logs will burn but for optimum efficiency we recommend dry hardwoods. Hardwoods such as birch, maple, hickory and oak will burn longer than softwoods.

Can I keep my unit permanently outside?

Solo Stove fire pits can be stored outside with an appropriate weather cover. Check out Solo Stove Shelter, an outdoor weather cover designed specifically for your Solo Stove fire pit. Otherwise, products should be stored in a cool, dry location. Prolonged exposure to harsh weather will likely increase rust & discoloration.

How do I clean my fire pit?

After your fire pit is cool, turn it upside down to empty any remaining ashes left in your stove. You can also use an Ash Vacuum (sold separately). If needed, use a dry cloth to wipe it afterwards.

Can I use wood pellets in my fire pit?

We do not suggest using wood pellets because they can fall through the bottom grate & get stuck inside the fire pit. If they get wet or come in contact with moisture, they can swell and cause damage to your Solo Stove product.

When will my order ship?

As soon as your item is shipped, you will automatically receive an updated email confirmation that includes a tracking number for your order. Orders typically ship 1 business day after they are placed. If you have specific questions regarding your purchase such as credit card information, personal info changes, etc, please contact us at help@solostove.com.

Can I put my Fire Pit in an existing stone fire pit?

Definitely! Just make sure there is 4 to 6 inches around the unit for proper ventilation.

How to use your Fire Pit:
  • Remove the nested flame ring and set it aside
  • Using logs 10-16” depending on which fire pit you are using, stack your logs tightly inside along with any kindling of your choice
  • Light your fire
  • Place the flame ring back on top of the fire pit with the angled edges pointing upward Gently add additional logs as needed
  • Let the fire pit burn out on its own
  • After the fire pit has cooled down completely, place it in it’s carrying case and store in a cool, dry location

What People Are Saying

Dave Cohoe
Solo Stove is the simple solution I was looking for. No consumables to buy or carry. Easy to use and suitable for the backyard, the trail, and emergencies.
Emanuel Held
The secondary burn makes it efficient and clean AND you can use every fuel you find to fire it!
The Boars
In addition to being resilient and durable, it can boil water in ten minutes, by simply feeding it twigs.
Magnus Broden
The biggest advantage of Solo Stove is that you do not have to bring any fuel.