YES! Do not touch any part of the fire pit when in use. It will be extremely hot. Children should always be under parental supervision when around the fire pit. Use common sense and treat your fire pit like any other fire.
Can I use a Solo Stove fire pit on my deck?
Our fire pits are designed to create a mesmerizing fire. That means the outside of our fire pits will be very hot while they are in use. If you are burning on heat-sensitive surfaces such as wood or composite decking, we recommend using Stand with our fire pits to protect the surfaces below. For more information check out our blog on when to use Stand.
Any firewood logs will work, but we recommend using dry hardwoods in our fire pits to enjoy the best flame. Hardwoods, such as birch, maple, hickory, and oak, will burn longer and cleaner than softwoods.
Can I store a Solo Stove fire pit outside?
Solo Stove fire pits can be stored outside with an appropriate weather cover. Check out Solo Stove Shelter, an outdoor weather cover designed specifically for use with a Solo Stove fire pit. Otherwise, our products should be stored in a cool, dry location. Prolonged exposure to harsh weather will likely increase rust and discoloration.
How do I clean a Solo Stove fire pit or camp stove?
After the fire pit is cool, turn it upside down to empty any remaining ash. You can also use a shop vacuum. If you want to clean the outside of the fire pit, use a dry cloth and a non-abrasive cleanser such as Bar Keepers Friend.
Can I use wood pellets in a Solo Stove fire pit?
We do not suggest using wood pellets in a Solo Stove fire pit because they can fall through the bottom grate and get stuck inside. If the wood pellets get wet or come in contact with moisture, they can swell and cause damage to the unit.
When will my order ship?
You will receive an email confirmation that includes a tracking number for your order. For items not on backorder, orders usually ship 1 business day after they are placed. If you have specific questions regarding your purchase, such as credit card information, personal info changes, etc., complete the 'Contact Us' form located in the navigation menu.
Can I use a Solo Stove fire pit in an existing stone fire pit?
Definitely! However, we recommend leaving 4 to 6 inches around the unit free for proper ventilation.
Will you honor the price I saw on another site?
We do not offer price matching, order credits, or refunds for products ordered from any retailers other than solostove.com, including market places such as Amazon and Solo Stove dealers' physical locations.
How to use a Solo Stove fire pit.
Check out this blog post to learn how to build a smoke-free fire in any Solo Stove fire pit
1. Log in to your Firestarter Rewards account. 2. Click “Ways to Redeem.” 3. Use the Rewards Points Slider to select how many of your points you want to redeem for in-store credit. 4. Your redeemed in-store credit will be applied to your account to use on your next purchase.
How do I use my in-store credit?
Your store credit amount will show up in your cart at checkout as a payment option that you can choose to apply at any time.
Why can’t I see my points from my purchase?
Points are awarded at the time the entire order ships.
How much in-store credit are rewards points worth?
100 rewards points are equal to $1 in-store credit. For example, if you have 10,000 points you can redeem them for $100.
How do I share the $15 credit with a friend?
The “Give $15, Get $15” code will be visible on your Firestarters account page after logging in.
I made a purchase before creating my Firestarters Rewards account, can I still get credit?
Absolutely! Our customer service team can manually add your points. Call 817-900-2664 or complete the 'Contact Us' form located in the navigation menu.
I think I’m in the wrong tier.
Tier status is based on purchases made since 2016. If you made purchases prior to that time, please contact customer service to have them manually added to your account.
Why can’t I see my $15 store credit for referring a friend?
For referrals, once you share your code with a friend, $15 in store credit will be applied to your account when your friend’s completed order has shipped.
If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within the contiguous United States within 30 days, for a full refund. Please complete the 'Contact Us' form located in the navigation menu and include your original order number, the product(s) you are returning, and your name. We will provide you with authorization and a return shipping label.
If it is past 30 days and the product has not been burned or used, we're able to offer store credit only. Free return shipping after 30 days is not provided.
In the rare case that you receive an item that is damaged, defective, or we made an error processing your order please contact us right away. We will make it right!
Is there a warranty?
We warranty each and every Solo Stove product to be free of manufacturing defects, and we will replace with a new product, at our option, any genuine Solo Stove product sold by an authorized retailer that is deemed defective. Solo Stove does not warranty its products against normal wear or misuse. If your Solo Stove product was damaged due to misuse, our customer service team can analyze the damage and may be able to suggest options for the customer to remedy. If your Solo Stove product is unable to be repaired after misuse, we will extend a one-time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website, excluding web specials. Warranty claims are not applicable for countries outside the U.S. and Canada. All international orders are final.
Can I make changes to my existing order by exchanging an item for something else or adding on an accessory?
We do not save card information, so we cannot edit orders after they are placed. If you wish to change your order, we can cancel or return the existing order and issue a full refund or you can purchase the accessory or items you wish to purchase separately.