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Phone Orders:  Call us at (817) 900-2664. M-F 9am-5pm CST

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General FAQ

What is your return policy?


If your products are unused and in new condition, you may return your purchase within 30 days from the day you purchased to receive a 100% refund. To return an item: All returned orders must be pre-authorized by us. Please email us at help@solostove.com and include your original order number, the product(s) you are returning, and your name. We will provide you with authorization and a return shipping address. All returns must be in brand new and resalable condition and must be returned in the original packaging with all the original material. Returned items that are not in their original packaging and/or deemed not resalable will be refused and returned at the customer's expense.  The customer is responsible for all return shipping costs. There are no restocking fees for returned items.


In the rare case that you receive an item that is damaged, defective, or we made an error processing your order please contact us right away.  We will do everything we can to make it right.


What is your warranty?


We warranty each and every Solo Stove product to be free of defects in material and workmanship for the life of the product, and we will repair or replace with a new product, at our option, any Solo Stove product that is defective. Solo Stove does not warrant its products against normal wear or misuse. If your Solo Stove product was damaged due to misuse, our repair department can analyze the damage and may be able to repair it for a reasonable fee. If your Solo Stove product is unable to be repaired, we will extend a one- time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website, excluding web specials.


For warranty claims, please email help@solostove.com for further instructions.

 

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