Question 1

Does it spark or produce ash?

Accepted Answer

No. The propane smokeless fire pit produces no ash and no stray sparks like a wood fire. It is still a real flame, so follow all proper safety precautions and the product manual.

Question 2

Can I use it on a deck?

Accepted Answer

Yes. Use only on a stable, non-flammable surface with adequate clearance and ventilation. Always follow our full manual guidelines.

Question 3

Can Infinity Flame be used during burn bans?

Accepted Answer

Use depends on local restrictions. Always check local burn ban details before use and proceed with caution.  You are responsible for knowing all applicable local restrictions.

Question 4

How long does a propane tank last?

Accepted Answer

The propane fire pit runs for approximately 5.5+ hours on the Dual-High setting on a full tank.  On the Outer setting, the runtime is approximately 9.5+ hours. Runtime will vary depending based on setting and environmental conditions such as temperature and humidity.

Question 5

What size propane tank does Infinity Flame use?

Accepted Answer

Infinity Flame should only be used with a standard 20 lb propane tank. Store it in the hidden compartment and secure it according to the instructions.

Question 6

Is the flame adjustable?

Accepted Answer

Yes. Use the external control knob to adjust flame height and heat output for your preferred outdoor propane firepit experience.

Question 7

Is natural gas (NG) compatible?

Accepted Answer

No, it is not.   Infinity Flame is configured for propane only.

Question 8

Is assembly required?

Accepted Answer

Yes, basic assembly is required.   Always follow our full manual guidelines.

Question 9

How do I light it?

Accepted Answer

Open the propane tank valve, push and turn the control knob to “ignite,” and hold as instructed. If it doesn’t light, wait five minutes for gas to dissipate, then retry.

Question 10

How do I adjust flame height and heat?

Accepted Answer

Use the external control knob to fine-tune ambience (outer flame) or heat (dual flame).

Question 11

Can I run it in windy conditions?

Accepted Answer

Yes. However, strong winds may reduce flame height or temporarily push flames away from the ports. If strong winds blow out the flame, turn off the propane tank valve, wait five minutes for gas to dissipate, then retry.

Question 12

Is Infinity Flame okay in the rain or snow?

Accepted Answer

Infinity Flame should not be used in the rain or snow in order to keep the burner and stainless steel propane fire pit surface dry.

Question 13

Can I use my Infinity Flame during cold winter nights?

Accepted Answer

You can use your fire pit during the winter, however, please remember that propane pressure drops in cold temperatures and that you might see a lower flame output in sub-freezing weather. We recommend keeping your propane tank off frozen ground and using a tank blanket.  When choosing a tank blanket, use one that does not cover the foot ring of the tank, as it will interfere with securing your tank to the Bottom Tray.

Question 14

Is the exterior hot during use?

Accepted Answer

The surrounding tabletop stays cool to the touch and can hold glasses, games, and more. The design helps protect wandering hands and wagging tails, but children and pets should always be supervised around any open flame. The burner flame ring and internal burners do get hot and should not be touched.

Question 15

Can I roast marshmallows or cook on it?

Accepted Answer

We love s’mores and, while propane is food safe, we do not recommend cooking over the Infinity Flame fire pit since food residue can clog the burners and be difficult to clean.

Question 16

Igniter clicks but no flame — now what?

Accepted Answer

Confirm the propane tank valve is open  and that the tank is not empty , ensure the control knob is depressed during ignition, and try again after five minutes , allowing gas to dissipate . See the manual for additional troubleshooting details.

Question 17

How do I clean Infinity Flame?

Accepted Answer

When cool, wipe surfaces with a soft cloth. Avoid abrasive cleaners and periodically clear burner ports with a soft brush.

Question 18

Cold-weather performance tips

Accepted Answer

Propane pressure drops in cold temperatures. Keep tanks off frozen ground, consider a tank blanket, and expect lower flame output in sub-freezing weather.

Question 19

Is there a cover for Infinity Flame?

Accepted Answer

Yes. The  Solo Stove Surround Shelter  is available for the Infinity Flame propane fire pit. You can also purchase the  Solo Stove Surround Surface  as a useful and protective lid for your Infinity Flame.

Question 20

Can a propane fire pit get wet?

Accepted Answer

Yes, the stainless steel propane fire pit can handle occasional moisture, but for best performance and longevity, keep it  covered  when not in use.

Question 21

Do propane fire pits give off a lot of heat?

Accepted Answer

Infinity Flame produces up to 72,000 BTUs, providing powerful radiant heat for outdoor gatherings.

Question 22

What decorative options are available?

Accepted Answer

Solo Stove offers Black Pearl Fire Glass Cubes, made specifically for Infinity Flame. Other fire glass products should not be used.   Always follow our full manual guidelines for both the Infinity Flame and the Black Pearl Fire Glass Cubes.

Question 23

Can I use other types of fire glass?

Accepted Answer

No. Only Solo Stove Black Pearl Fire Glass Cubes should be used with the Infinity Flame.

Question 24

How much fire glass do I need for the Infinity Flame?

Accepted Answer

One 8 lb bag of ½” fire glass cubes is perfectly sized for the Infinity Flame.

Question 25

Can I use fire glass in a wood-burning fire pit?

Accepted Answer

No. Fire glass is designed for use with propane fire pits only, not for wood-burning or pellet models.

Question 26

How do I clean the fire glass?

Accepted Answer

Allow the fire pit to cool completely. Wipe glass pieces with a dry cloth or rinse lightly and let air dry before reuse.

Question 27

What should I do if I need more fire glass?

Accepted Answer

Please contact our Community Support team at help@solostove.com and we will see how we can help!

Question 28

Can you use a propane fire pit indoors?

Accepted Answer

No. The propane fire pit is for outdoor use only. Never use it inside , under a porch roof,  or in enclosed spaces.

Question 29

Can I use color packs with this product?

Accepted Answer

No. Color packs should not be used with the propane fire pit.

Question 30

Can I use other fuel sources like pellets?

Accepted Answer

No. Only 20 lb propane tanks should be used with this fire pit.

Infinity Flame Charcoal Steel Propane Fire Pit

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